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Help Center

Customer Help Centre

Customer Help Centre

General

What is your cancellation policy?

Will I get a discount if I start halfway through the month?

Do you offer any discounts?

Can I prepay for the season?

How do I get started?

What is your 100% Customer Satisfaction Guarantee?

Do I need to provide anything for the service to be completed?

Where do you operate?

How does Yardly work?

What type of payments do you accept?

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Lawn Care

What is included in a Lawn Care plan?

How much do you charge?

How quickly would I be able to get my lawn cut?

Will the grass be mulched or bagged?

What happens if it rains?

How will I know when Yardly will show up?

Will I be charged extra if my grass is long?

Do I need to do anything to my yard before Yardly comes to service it?

Can I order Lawn Care while I go on vacation?

How often will my grass get cut?

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Snow Removal

Does Yardly clear packed snow and ice?

What type of ice melt is used?

Is Ice Melt or Salt included in my price?

How long will it take for my driveway be shovelled after it snows?

What equipment do you use?

Will it be the same Yardly Pro for the whole season?

Are your Pros Insured?

Can I get a one-time service?

Can I get service the same day that I order?

Can I order snow removal while I go on vacation?

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Spring Clean Up

Can I add or remove services from my Spring Cleanup?

What is included in a Spring Cleanup?

When will I be charged for my Spring Cleanup?

Are the leaves and weeds hand-picked?

Can I get another visit if things are missed?

Can I book a specific day for my Spring Cleanup to get done?

When will my Spring Cleanup get done?

Do I need to do anything to my yard before I get a Spring Cleanup?

Do you pick up pinecones and pine needles in the Spring Cleanup?

Do I need a Spring Cleanup?

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Fall Clean Up

What is included in a Fall Cleanup?

Can I add services to my Fall Cleanup?

When will I be charged for my Fall Cleanup?

Is it better to aerate in the spring or the fall?

How long does the Fall Cleanup take?

Are there any hidden fees in the Fall Cleanup?

Will the Fall Cleanup be done by the same Pros that did my Lawn Care?

What happens if it snows before my Fall Cleanup gets completed?

Will you come back if more leaves fall after I get my Fall Cleanup?

Can I get a fall cleanup without aeration?

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Weed Control

Where is the product applied?

Should I water my lawn after fertilization?

Will my weed control application be okay if it rains?

Can you use my products?

Do you remove pests?

What products do you use?

How does the billing work?

Are the products safe?

How long does the service last for?

How often will my weeds get sprayed?

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