Due to the way our order assigning and scheduling process works, it is not possible to change or customize your schedule. You are responsible for completion of all visits as scheduled (or as snowfall dictates in the winter).
Switching the day of the week that a visit falls on may seem simple, but due to Yardly's large scale standardization and efficiency, it is much more complicated and time consuming from both a customer service and technology perspective. We have many constraints to balance when assigning and scheduling an order.
At the start of each season you may be given the opportunity to provide your scheduling preferences (ex. fill Monday-Wednesday first). We will take these preferences into account when possible, but ultimately require full-time availability: Monday-Friday (and weekends to complete delayed visits).
Our scheduling system will automatically group visits together based on location when possible. However, this will not always be perfect depending on when orders come in and other constraints (ex. some customers will pay an extra fee to select a specific day of the week).
Scheduling optimization will improve over time, but only if we develop and adhere to standardized processes. We appreciate your work to operate within these processes and adapt over time.