A list of troubleshooting tips are found below.
1. Checked that the devices are running the latest versions of the app
2. Tried uninstalling the app, restarting the device, reinstalling the app
3. Checked that permissions are enabled for Android devices
4. Cleared the data for Android devices
If the above does not work, please contact the office so the bug can be passed on to our tech team. Include the make and model of your device, and screenshots of any errors if possible.