Surcharges may apply if the condition of the property is beyond our regular service scope. In order for a visit to be eligible for a surcharge, it must be the first visit of the order, and visit must be flagged through the app. If the visit is not flagged, the surcharge cannot be retroactively charged once the visit has been completed. Following the first visit, the property should be regularly maintained.
Lawn Season Surcharges:
Grass Length: Surcharges may be applied if the length of the grass exceeds 6 inches on the first visit. In order for the surcharge to be applied, a picture must be uploaded with measurements indicating the length of the grass, and the visit must be flagged.
Excessive Debris: Excessive debris removal is not included in Lawn Mowing service, and must have customer approval before applying an extra charge. The customer is quoted at an hourly rate (in 0.5 hr increments) and booked separately. If this is encountered at a property, the visit should be flagged so the customer can be contacted for the additional service.
Snow Season Surcharges:
Snow Accumulation: A visit may be eligible for extra compensation if the accumulation on the first visit exceeds 10 cm. In order for the surcharge to be applied, a picture must be uploaded with measurements indicating the depth of the snow, and the visit must be flagged.
Packed Snow: A visit may be eligible for extra compensation if there is a layer of packed snow across the majority of the property. If this is encountered, the visit must be flagged with appropriate photos showing the layer of packed snow. Tire tracks do not count as excessive packed snow.